PHPKB knowledge base software offers two distinct access modes, empowering you to choose the model that best suits your knowledge base needs. An access mode defines if access to the knowledge base content is restricted to only logged-in users, or it is openly available for guest users (visitors) that do not have an account in the knowledgebase. Thanks to this ability, you can set the primary role of your knowledge base. It will help define if your knowledge base is an open system for self-help and self-support, OR a closed corporate knowledge base OR a system with access limited to a particular IP address range.
Access Modes
PHPKB knowledge base software provides two flexible access modes: restricted, granting content access only to logged-in users, and unrestricted, allowing open access for guest users.
Restricted Mode
This mode means no access for unregistered users. It is beneficial for a private (secure) enterprise knowledge base accessible only by registered users from any part of the world and has no access for ordinary visitors. The restricted mode makes your knowledge base go private. A private knowledge base is when the public is restricted to access the information, and search engines like google cannot index your knowledge base content. It makes your knowledge base invisible to the public. Only invited members can access the knowledge base, and your knowledge base contents are fully secure without any risk of losing the information.
Unrestricted Mode
This access mode allows unauthorized users (visitors) to access content available under public categories. For instance, a help-desk knowledge base contains public information for customers and hidden articles for internal use.
IP Address Restriction
This feature is helpful if you would like to allow OR restrict access to the knowledge base based on the IP address. The "Allowed IPs" and "Blocked IPs" directives in the PHPKB knowledge base software let you allow and deny access based on the IP address of the visitors' computer.
You can grant access to only verified IP addresses or block access to a specific IP address or range of IP addresses that you suspect to be malicious.
Category-Level Access
PHPKB provides a robust security framework that allows you to tailor access to your knowledge base in a flexible and comprehensive way. With this functionality, you can easily grant full access or restrict it to specific categories via user-groups, ensuring that users only see what is relevant to them. This approach enhances security while also improving the user experience.
Flexible Access Schemes
With PHPKB knowledge base software, you can set up a variety of access schemes to suit your organization’s needs. Here are a few examples:
- Open Access for Customer Support & FAQs:
Create a knowledge base where most articles are publicly available, making it easy for customers to find answers. This setup is ideal for small businesses and allows you to continuously improve content based on client feedback. - Departmental Access for Corporates:
Large companies can assign each department its own section, using user groups and private categories to control who can view or manage specific content. This ensures each department has secure access to its relevant knowledge. - Restricted Access for Paid Support:
If you offer paid support, you can limit knowledge base access to only those clients who have purchased certain services, keeping your valuable information exclusive. - Flexible Access for Staff, Clients, and Partners:
Grant different levels of access to staff, clients, and partners by making some categories public and others private. Each group can have read and/or write permissions for their designated sections, and overlapping access can encourage effective collaboration.
PHPKB gives you the flexibility to tailor access exactly as you need, ensuring the right people see the right information.
