Note: This feature is available only in the Enterprise Editions of PHPKB software.
An API is a service provided by an application to other external applications to exchange data. API of PHPKB knowledge base software provides flexible and seamless integration with any of your existing software such as help desk, ticketing, and CRM software, or even chat solutions. The API feature allows you to use PHPKB knowledge management software as a single source of knowledge that can be seemlessly connected with your external applications. With centralized knowledge base, all information is kept current and maintained at a single location while the content is transmitted to other systems through knowledge base API calls.
PHPKB uses JSON based RESTful API; Representational State Transfer (REST) or RESTful web services are one way of providing interoperability between computer systems on the internet. Representational State Transfer is an architectural style as well as an approach for communications that is often used in various web services development.
While REST can be used over nearly any protocol, it usually takes advantage of HTTP when used for Web APIs. This means that developers need not install libraries or additional software in order to take advantage of a REST API design.
When a RESTful API is called, the server will transfer to the client a representation of the state of the requested resource. For example, when a developer calls Knowledge Base API to fetch a specific article, the API will return the state of that article, including its title, creation date, attachments, categories, etc.
PHPKB knowledge management software API makes it easier to develop a program by providing all the building blocks, which can be put together by your programmer. The Knowledge Management System serves documents via RESTful API, which let users search for and retrieve knowledge base documents.
Integrating software systems normally takes up a significant amount of time and consequently, integration projects are often de-prioritized. This leads to development of software silos (management system that is unable to operate with any other system), resulting in a number of challenges to deal with duplicate information. However, with RESTful API of PHPKB knowledge management tool, it takes only a few seconds to set up a fully working integrated software. This not only reduces the cost but helps in better employee productivity and customer satisfaction.
PHPKB offers a variety of useful commands to get information from your PHPKB installation remotely, through third-party applications. The PHPKB API operates over HTTPS and uses JSON as its data format. The API is a RESTful API and uses HTTP methods, HTTP status codes to specify requests and responses. Please see "PHPKB API Reference Guide" document that provides details on how to use the API available in PHPKB knowledge base management software.
API logging helps you to troubleshoot your requests. You can search/delete log entries of a specific time period.
You can see the complete request and response message for each logged API request by clicking on the Log ID. Details such as date of request, requester IP address, result (success or failure), module name, and method along with input and response tabs is visible in Preview Log window.
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