Every PHPKB admin user can draft articles; However, their role in the knowledge base determines the status of their article. The articles created by writers go to a pending state and must go through an approval process before being available to knowledge base users. During the approval process, the reviewer reviews the article and decides to either approve or reject it.
A knowledge base article goes through an approval process in two cases:
An email notification occurs at two general stages in the knowledge publishing approval workflow:
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