Collaboration means working together with people from across the business to achieve a shared goal. Article Collaboration feature of PHPKB knowledge base system allows admin users to share their views, ideas, opinions & comments in the form of notes with other admin users to refine the content of an article. The purpose of the collaboration is to polish the articles and bring them up to the highest standards.
How to collaborate on an article?
To collaborate on an article, go to the "Manage Articles" section and click on the "Collaboration" action from the Actions menu available corresponding to the article. The collaboration screen will be displayed as shown below:
Enter your message in the notes field, select the user for whom you are writing this note, and then click on the "Save" button.
The existing collaborations are visible on the same screen above the collaboration form, which can be read by other admin users. You can either click on the edit or cross icon displayed at the right side of the posted note to edit or remove it from the knowledge base.
Why collaboration is required in a knowledge base management system?
Collaboration is a key employee skill these days because it encourages people to share knowledge.
- Article collaboration on existing knowledge documents helps in discussing improvements on live documents. This discussion platform lets teams share thoughts on crucial issues on a piece of content already in existence that may be outdated and in need of revising.
- The content writers can seek help and support from the seniors. Article collaboration feature in knowledge base allows employees to locate and discuss ideas with the right people irrespective of geographical boundaries.
- Collaboration increases the level of motivation and participation, pulls teams together. Therefore provides a fertile ground for knowledge capture, resulting in more innovative results.
- Speeds up the process of iterative thinking and helps in resolving doubts and queries swiftly.
