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Article Keywords

Enhance the relevancy and accuracy of search results through the use of knowledge base article keywords.



Use Keywords to Improve Knowledge Base Article Search Results

PHPKB knowledge base software has an impressive full-text search capability. However, you may wish to enhance the relevancy and accuracy of search results through the use of article keywords. PHPKB uses keywords to help increase the discover-ability of your knowledge articles during searching. They are visible in edit mode in the Keywords field below the content area of the article edit form. You can configure their visibility on public area of the knowledge base from settings section of admin control panel.

Keywords Inclusion

PHPKB will automatically include all words in the title and body of an article in searching. To add keywords that may not be in the title or body, type them into the Keywords field. This is most useful when an article does not contain words that may be searched on, or when you notice a phrase in your search keywords report that is not getting the correct results.

TIP: To help users find public articles, use words you expect end users to search in the title or body of the article.

Creating Keywords
  • Do not repeat any words already used in the title or body of the article.
  • Depending on content, you may not need any keywords.
  • Do not use commas in between words; use spaces to separate words.
  • Field limit is 100 characters.
Keyword Strategies
  • Understand the audience.
  • Anticipate search queries.
  • List as many as necessary remembering the 100 character limit.

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