Favorite articles allow your customers to create personalized collections of articles in their user accounts for future reference. Allowing users to add favorite articles offers another way to engage with your content.
The motive of every business is to decrease bounce rate and boost user engagement on their knowledge base. PHPKB knowledge base software allows you to engage users through various options. However, the effortless engagement is through "My Favorites" feature where users have to click a button to add the article to the list of favorites. Allowing users to create a list of favorite articles helps them revisit their favorite articles at any suitable time. It will also help you understand what kind of content users like in your knowledge base, and you can pay more attention on adding more of such contents.
You can allow users to save their favorite articles by enabling the "Add to Favorite?" setting available in "Articles Settings" of Manage Settings area. Once enabled, users can save/delete their favorite articles.
Whether you are looking for an in-house solution OR a cloud-hosted knowledge management tool, PHPKB knowledge base software offers enterprise-class features with pricing that can fit a small business budget.Purchase Now
Some of the world's best companies proudly use PHPKB knowledge management software.
TRY BEFORE YOU BUY
Get a fully functional 30-day free trial.
Our knowledge base software is easy to use and backed by awesome support.