Featured articles are like 'sticky threads on forums' in a sense that they are listed above normal articles, so that your visitors can easily notice them. No matter if you are browsing the categories or viewing the search results, featured articles would always be displayed on top of normal articles.
With PHPKB, you can set up your articles as featured by just marking a single checkbox and let them stand out of the rest. For instance, the articles that are commonly used by customers, or articles related to new releases can be made featured to let your customers self-serve.
Featured articles also show up in a different section on the home page of knowledge base. You are not limited to feature only one article, you can feature as many articles as you want.
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