Usually, people don’t know how to ask for what they need. PHPKB can help with that by generating search suggestions based on the content of your knowledge base. It is an extremely useful feature of PHPKB knowledge base software as it reduces online inquiries with automatic answers to common questions. The 'Instant Suggestions' technology analyzes user input and finds the most accurate answers to his question from the knowledge base.
Responding to support tickets take time and money, and it can be drastically reduced by simply adding article suggestions on the contact form. This feature will assist users even before they send a ticket.
Your users can get instant answers to questions that they would normally send you via email. The instant suggestions feature works to reduce the number of support tickets that are raised through the contact form on your knowledge base.
Good question - is a half of an answer. That's why PHPKB provides smart search suggestions based on your documentation's content and users’ search requests.
Have a look at the image below to see how the 'Instant Suggestions' feature work in PHPKB knowledge base software.
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