Interlink Knowledge Base Articles

PHPKB offers an easy way to insert links to other articles in the knowledge base using "Link Markers".



Easy Article Linking

Article Link Marker

PHPKB knowledge base software offers a new and easier way to interlink knowledge articles while creating or modifying your knowledge base articles. Interlinking means creating links to other articles in the body of an article. PHPKB creates links to other articles are created using a specific syntax, called "Link Marker". This not only helps in keeping links organized but also makes the link management between articles easy.

In the article editor, this feature makes it very easy to insert links to other existing articles in the knowledge base.

What is a link marker?

If you're looking to save time and effort when updating your internal article links, consider using a link marker. Manually editing all the static links in your articles after changing the SEO URL type of your knowledge base can be a tedious and time-consuming task. But with a link marker, you don't have to worry about manually modifying article links. Link markers generate article links dynamically at runtime, so you can be sure that your internal article links will always be up-to-date and working, without any hassle or tedious editing required. By adding a link marker, you simply create a marker that points to the specified article, and let the link be generated dynamically according to your selected SEO URL settings. Save yourself the headache of manual link updates and streamline your internal linking process with link markers.

How to interlink articles using a Link Marker?

The WYSIWYG editor features a button that opens the "Link Articles" dialog box, as illustrated below. This dialog box allows you to browse through the categories in your knowledge base and use a link marker to select the desired article.

Article Interlinking

How link markers help to keep internal links organized in the knowledge base?

ink markers can help keep internal links organized in a knowledge base by generating article links dynamically at runtime. When a link marker is added to an article, it creates a marker that points to the specified article, rather than a static link. This means that the actual link is created dynamically at runtime according to the selected SEO URL settings, rather than being hardcoded in the article.

By using link markers, internal links are automatically updated whenever changes are made to the knowledge base, such as changing the SEO URL type. This helps to ensure that internal links are always up-to-date and working, without requiring manual editing of each individual link. Additionally, link markers can help to improve the consistency of internal links, as all links to a particular article will use the same marker, rather than potentially having multiple variations of the same link scattered throughout the knowledge base.

Overall, link markers provide a more efficient and streamlined approach to managing internal links in a knowledge base, helping to keep them organized and up-to-date with minimal effort.

Benefits of Interlinking Knowledge Articles

Interlinking is a good practice from SEO point of view and it is a concept you should definitely bring to your knowledge base articles. Here are some benefits of interlinking your knowledge articles.

  • Linking articles together provides more context and a jump off point for your customers to learn more.
  • Interlinking makes it easier for search engines to crawl your entire knowledge base.
  • It adds relevant anchor text to pass some authority to the other pages in your knowledge base. That gives those pages a small boost in the search engine rankings.
  • It also helps humans find other articles to help solve their problems. For example, look how we interlink articles in our help center:

    Article Linking
Interlinking Best Practices

Interlinking knowledge base articles can help improve the user experience by providing relevant and helpful information to users. Here are some best practices for interlinking knowledge base articles:

  • Use descriptive and relevant anchor text: When linking to another article, use anchor text that accurately describes the content of the linked article. This helps users understand what they can expect to find when they click the link and can also help with SEO.
  • Prioritize internal linking: Linking to other articles within your knowledge base can help keep users on your site and engaged with your content. Additionally, internal links can help search engines understand the structure and hierarchy of your site.
  • Use link markers: As discussed earlier, link markers can help keep internal links organized and up-to-date. By using link markers, you can avoid the need for manual editing of article links when changes are made to the knowledge base.
  • Limit the number of links per article: While interlinking can be helpful, too many links can be overwhelming for users and can dilute the impact of each link. Focus on linking to the most relevant and helpful articles, rather than trying to link to everything.
  • Consider the user journey: When interlinking articles, think about the user journey and how the linked articles can help users achieve their goals. For example, if a user is reading an article about a particular feature, consider linking to related articles that may help the user understand how to use that feature or troubleshoot common issues.

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