Note: This feature is available only in the Multi-Language Editions of PHPKB software.
PHPKB Knowledge Management Software comes with Multilanguage support. Also called localization, this means a single knowledge base can have multiple translations of the articles in different languages. The Multi-Language (ML) Edition of PHPKB knowledge base software allows you to setup your knowledge base in multiple languages. It fully supports languages with multi-byte character sets such as UTF-8 (Unicode), KOI8-R (Russian), BIG5 (Traditional Chinese), or Shift-JIS (Japanese). Non-Latin character sets including non-UTF-8 encodings and special characters are supported. Right-To-Left languages such as Arabic and Hebrew are also supported.
A knowledge base software that support multiple languages for their users, becomes highly engaging as they help optimize user experience by localizing the process and putting an end to geographical boundaries. PHPKB came up with multilingual knowledge management platform with localization that offers the perfect customer support in multi-languages depending on the user preferences or location.
PHPKB knowledge base software fully support RTL (Right To Left) direction languages. You can see the RTL layout for Arabic Langauge in the screenshot below.
With PHPKB software, you can have a multilingual knowledge base system with the ability to create language files from the admin control panel. The multi-language edition of PHPKB allows you to create new language files, manage languages, edit language variables, save them, create language translator accounts, assign translators to selected languages, manage translators etc.
The multilingual edition of PHPKB software comes with the English language file by default, however you have the facility to create other language files of your choice and translate the language file variables from the admin control panel of PHPKB knowledge base software.
Multi-Language edition has the support for automatic detection of end-user's system language so that the knowledge base content can be displayed in the auto-detected language. Every web browser has a language setting that is automatically detected when a user visits the knowledge base. If a matching language exists, knowledge base will display that language. If not, the default language is used in the absence of other languages.
For example, if someone has their browser language settings set to French and your knowledge base does not have French as a supported language, they will taken to the default language. Alternatively, if English is your default language, but you also have German as a supported locale, a user with German set as their browser language will be taken to the German language knowledge base.
The multi-langauge support feature is highly dependent on your target market. You may not ever need to translate out of English if you don’t plan on going global. But if you do, you’ll need to make absolutely sure your support content can handle many language versions.
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