PHPKB allows you to organize your knowledge articles in their respective categories in a number of ways listed below.
PHPKB knowledge base software allows you to sort the articles manually by priority.
Some knowledge articles are more important than others. To deliver an effective knowledge base to your customers, it's important to increase the visibility of articles that relate to the most frequently asked questions.
You can reorder the articles in a category to ensure important content is placed at the top where it will be one of the first things your readers see. This will help your customers find what they need with ease.
You may turn off manual ordering and revert to the system-defined sorting options at any time. All you need to do is set the value of "Sort Articles By" setting to Alphabetically or Popularity or Update date Time.
To help your customers find what they need, carefully consider which articles should come first in your knowledge base.
Carefully consider which articles are most valuable for your customers - these are the articles they’ll look for first so they should be front and center. For example, if you have a collection called ‘Tracking progress’ and it’s full of FAQ articles, place the question customers ask most first.
If your articles make more sense coming one after the other, like if together they make up a workflow, you could arrange them that way too. For example, your install article should come before your configuration article. This works well if you have mostly how-to articles in a particular collection.
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