Note: This feature is available only in the Enterprise Editions of PHPKB software.
Protected articles feature allows you to make some the public articles of your knowledge base private, so that only logged in users can view them. This gives you the control who can see the contents of your public knowledge base. There are a load of reasons you might want to protect your articles from public view, whether you’re using your articles internally to train staff, or you wish to share some information with your resellers.
01 PUBLIC ARTICLES
Public articles don't require any login and are accessible to all users.
02 PROTECTED ARTICLES
These articles are posted under public categories and are accessible only to the logged in users.
03 PRIVATE ARTICLES
Private articles are accessible to logged in users having access to user-groups.
The protected articles differ from private because of the ease they give to admin users in sharing information. The administrators can share the information that is private but common for all just by turning on the protected attribute of an article. However, user specific private information can be shared with the help of user-groups in the form of private articles.
Protected articles could be useful for several reasons:
Making an article protected in the knowledge base is very easy. Just toggle the protected button ON in the admin area and PHPKB software will handle the rest.
To access a protected article, a user must login to knowledge base. Once a user is logged in, protected articles are visible wherever present in the knowledge base, such as in category tree, recently added articles, featured articles, search results, auto-suggestions etc.
Search engines are unlikely to crawl them because this only happens if a search engine can find them. To index the protected article, the search engine needs the login credentials which is not possible.
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