Related Knowledge Base Articles
Generally, it is noticed that customers don’t always land on the exact article they need on their first search. So, instead of having them search again, the related articles section displays articles that are related to the one they are currently viewing. It helps them discover articles they might also find useful and help customers resolve their own issues, without needing to raise a support request.
How related articles work?
Related articles are generated based on article relevancy. It helps them discover articles they might also find useful and increase the chance of them successfully helping themselves. The related articles are driven by a machine learning model based on article category, and other relevance matching criteria to make sure your knowledge base users get the best experience.
How to enable related articles in the knowledge base software?
The admin users with "Superuser" role can enable the "Related Articles" feature from "Article Settings" area of PHPKB knowledge base software.
Once enabled, a related articles section will appear (as shown in the image above) on the article pages either under article content or in a sidebar as per the selected layout preference. It will display articles related to the one they are currently reading.
