Knowledge Base Subscriptions

Powerful subscription system for knowledge base users to be notified of article changes and new article notifications.



Knowledge Base Subscription System

PHPKB comes loaded with a powerful subscription system that allows your knowledge base users to subscribe to selected articles or entire knowledge base to receive email notifications whenever changes are made to the subscribed article or whenever new articles are added to the knowledgebase. This is a very useful feature for end-users to be notified about changes in your knowledge base. The subscription system in PHPKB knowledge base software offers two types of subscriptions.

  • Article Subscription (to receive notification whenever an article is updated/revised). Users who subscribe to an article receive email notifications when the article is revised.
    Article Subscription
  • Category Subscription (to receive notification when new articles are added to the category). Users who subscribe to a category receive email notifications when new articles are created in that category. When a user subscribes to a category in the knowledge base, he can also select the "Auto subscribe to child categories" option to receive email notifications when new articles are created in sub-categories of the selected category.
    Category Subscription
  • Knowledge Base Subscription (to receive notification of new articles in the knowledge base). Users who subscribe to a knowledge base receive email notifications when new articles are created in the knowledge base.
    Knowledge Base Subscription
Email Verification for Subscription

Whenever a person subscribes to receive notification of updates made to an individual article or for new articles in the knowledge base, he/she is requested to verify his/her email address via an email verification system where an email is sent to the user with activate link. He/she is required to active his/her subscription by clicking on the activation link. Once the email address is verified, the subscription is activated and they are notified based on their subscription type.

Benefits of Knowledge Base Subscriptions
  • Know when new articles are added to the knowledge base.
  • Article subscribers get notified when an article is updated.
  • Category subscribers get notified when a new article is added to a category.
  • Users can view and manage their subscriptions at one place.
  • Facility for users to subscribe to an article, a specific category or entire knowledge base.
  • Users can auto-subscribe to all existing and future sub-categories of a category.
  • Users can easily subscribe or unsubscribe at any time.
  • Verification of subscriber's email address to activate a subscription.
  • Easy management of all subscribers in the admin area.

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Whether you are looking for an in-house solution OR a cloud-hosted knowledge management tool, PHPKB knowledge base software offers enterprise-class features with pricing that can fit a small business budget.

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