Our new Embeddable "Help Widget" is embedded right inside your web page in a way that it looks like an integral part of your website and offers access to the knowledge base (popular articles, search and contact form) to your users wherever they are on your website. Help widget is incredible for increasing the engagement with your community while providing easy ways to share content, and help in monitoring who exactly is looking for suggestions, without having to navigate to a separate application. PHPKB help widget is your best companion as it takes a lot of hassle out of a lot of work and gives your community an impeccable user experience.
Help widget is so flawlessly integrated across all devices, the experience feels magnificent. The widget is fully responsive, which provides optimal layout on every screen, and reduces the efforts to seek help.
Help widget provides smart suggestions in the form of knowledge base articles against user queries and saves the time of both customer and business.
Postpone tickets by making contact options appear only after customers have browsed through the answers.
Instead of forcing your customers to hunt around or leave your website for help, the "Help Widget" presents relevant knowledge base articles right when they need it. This reduces online inquiries and in turn, gives you room to focus on other aspects of business growth.
Help widget allows you to integrate the functionality of your knowledge base into any of your websites. Your customers can search/browse your knowledge base articles, before raising new tickets for their support queries. This not only enhances the efficiency, but also provides brand uniformity, and reduces the friction for customers.
Unlike floating widgets which may be annoying for some visitors, the PHPKB help widget is an embeddable widget that sits quietly on your web page and looks like a part of the website.
The design of the widget is customizable and can be changed to suit your website’s theme. Look and feel, form labels, and placement of widget is easily configurable from PHPKB’s admin panel without any technical help.
Widget logs the record for every interaction made by the user such as recording of keywords searched, tickets created and user details.
The data submitted from contact forms is directly pushed into your knowledge base. Thereby, you can easily manage all the tickets from PHPKB's admin control panel.
Help widget can be enabled on all the front-end pages of PHPKB knowledge base just by enabling one setting from the widget's admin area.
Whether you are looking for an in-house solution OR a cloud-hosted knowledge management tool, PHPKB knowledge base software offers enterprise-class features with pricing that can fit a small business budget.Purchase Now
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