Users Comments

Let your customers leave comments on your support articles. It's a great way to know the utility of support content.



Article voting and star ratings are useful, but they only tell you that users did or did not like the content. The comments section of a knowledge base software provides the specific reasons that users enjoyed or had problems with your articles. This information gives you the opportunity to make real and focused changes to improve content and satisfy users.

User comments are stored under "Comments" section of the admin area, so they are easy to save and find for future reference.

Lock Comments

PHPKB also offers the facility to lock certain articles to comments or disable commenting altogether.

Get It Now

Whether you are looking for an in-house solution OR a cloud-hosted knowledge management tool, PHPKB knowledge base software offers enterprise-class features with pricing that can fit a small business budget.

Purchase Now
Trusted by successful businesses around the globe

Some of the world's best companies proudly use PHPKB knowledge management software.


Try it yourself 30 days free

Get a fully functional 30-day free trial.
Our knowledge base software is easy to use and backed by awesome support.

Get Started