Article voting and star ratings are useful, but they only tell you that users did or did not like the content. The comments section of a knowledge base software provides the specific reasons that users enjoyed or had problems with your articles. This information gives you the opportunity to make real and focused changes to improve content and satisfy users.
User comments are stored under "Comments" section of the admin area, so they are easy to save and find for future reference.
PHPKB also offers the facility to lock certain articles to comments or disable commenting altogether.
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