PHPKB software offers you the flexibility to use a single knowledge base system for visitors, clients, staff, partners and restrict access to certain parts of the knowledge base for authorized users. This is made possible with private categories and user groups. You can create groups for knowledge-base users and associate them with private categories so that they can access the knowledge content assigned to their user-group. When you create a user in the knowledge base, you can assign him to one or more groups in order to define his access rights in the system. If a user is a member of several groups, his access permissions are the sum of those groups’ permissions.
The distribution of access permissions to private categories is provided by user groups. User-groups can be associated with protected categories only so that members of a particular user-group can access the content under those categories. A user group can be associated with one or more private categories. Similarly, a user can be assigned to one or more user groups.
To better understand the working of usergroups and their association with private categories & users, please have a look at the illustration below.
Groups become extremely useful if used together with existing LDAP / Active Directory using LDAP Integration facility. That way, you won’t need to create a separate account for each user in the knowledge base. Just connect to the LDAP server, map LDAP directory groups and PHPKB groups, and retrieve users with full account information in one click. This facility is only available in Enterprise Editions of PHPKB Software.
Have a look at the screenshot below to see how easy it is to manage and edit user groups in the admin area of PHPKB knowledge base software.
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