Knowledge Management

Most people have an argument, that "Knowledge Management" is fundamental to people and doesn't require technology for its implementation. Because of advancements in technology, there is absolutely no way that one can share knowledge effectively... Read More

Financial services organizations are leveraging knowledge management platforms to better guide customers, reduce risk, store sensitive information and increase efficiency. Internal knowledge management can help financial institutions to ensure that... Read More

After logging into the system, click on Article -> Add New 2. Determine the type (Public or Private) and category (categories). The categories step is critical so your article can be found by the intended audience. Tip: You can assign an... Read More

About Knowledge Base One of the best ways to provide top-level support to your customers is to actually allow them to help themselves. If you have the right software in place, you can do this by setting up a knowledge base. A knowledge base is a... Read More

Knowledge Management (KM) has established itself as a key part of many organizations, the process of creating value from an organization’s intangible assets. It deals with how best to leverage knowledge internally in the organization and... Read More

If you are looking for a comprehensive Knowledge Management solution for your company, there are a few things you need to keep in mind. The first thing you need to do is understand which problems you wish to solve using Knowledge Management. This... Read More

PHPKB is a modern browser-based knowledge base software and help-authoring documentation tool used by software companies all over the world to create online user manuals, help files, knowledge bases, FAQs, tutorials and publish them instantly in... Read More

When technical issues are being resolved by support desk agents, it is rational to keep an account of the measures for every new challenge that surfaces. The problem may be due to software bugs, defective equipment, the necessity of more education... Read More

Hiring competent team members is only the first step toward continuous organizational success. A second challenge is to maintain employee motivation to retain talent and accomplish long-term success. Why is it crucial to think about boosting support... Read More

Customer service is crucial for any business because by providing top-notch customer service, businesses recoup customer acquisition costs and cultivate a loyal following that refers customers, provides testimonials, reviews, and feedback for... Read More