Can a question have multiple categories in the knowledge base?

Yes, PHPKB knowledge base software has the feature so that a knowledge base article can be contained within multiple categories. Having a knowledge base article appear under all appropriate categories improves the chance of your customers finding the information. By selecting multiple categories (for an article) rather than writing duplicate articles, your agents save time and you get better statistics.

Posted by: Ajay Chadha - August 10, 2011. This article has been viewed 15388 times.
Online URL: https://www.phpkb.com/kb/article/can-a-question-have-multiple-categories-in-the-knowledge-base-20.html

Powered by PHPKB (Knowledge Base Software)