Sending reply to a ticket


Click "Reply Back" option from Actions column of Open Tickets page under Tickets section of left navigation bar.

You can send reply for the ticket and/or publish it as an article in the knowledge base.


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Article ID: 140
Created: September 8, 2016
Last Updated: August 10, 2017
Author: Gurjeet Kaur [gurjeet@phpkb.com]

Online URL: https://www.phpkb.com/kb/article/sending-reply-to-a-ticket-140.html