Publishing a ticket as an article in knowledge base


Superusers and editors can expand "Tickets" section in the left navigation bar to view or manage tickets in the knowledge base. Click on "Open" link to view and manage open tickets in the knowledge base.

Click "Publish" option from Actions column of Open Tickets page in order to publish a ticket as an article in the knowledge base (Refer figure given below).

After this, the software will redirect you to the Publish to Knowledgebase page. You need to fill all the details as mentioned in the figure below.


Custom Fields

Article ID: 166
Created: Wed, Aug 2, 2017
Last Updated: Thu, Aug 10, 2017
Author: Rinky Batra

Online URL: https://www.phpkb.com/kb/article/publishing-a-ticket-as-an-article-in-knowledge-base-166.html