We’re excited to announce that we’ve upgraded our payment processing system to FastSpring.com for handling all subscription payments related to our hosted knowledge base service.
This change replaces our previous payment provider, 2CheckOut.com, and is part of our ongoing effort to improve your subscription experience with greater flexibility, reliability, and security.
FastSpring enables us to:
If you are an existing customer with a hosted knowledge base instance, please request a new subscription link to continue your service.
Your hosted knowledge base instance remains unaffected. This update only concerns the subscription billing platform. All your data, settings, and configurations will continue to operate as usual.
If you need assistance transitioning your subscription or have any billing-related questions, feel free to contact our support team. We’ll be happy to guide you through the process.
Published on: Oct 21, 2025 at 6:48 AM | Viewed: 67 times.