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<title>Home - All Categories - Software Maintenance  </title>
<link>https://www.phpkb.com/kb/category/software-maintenance/5/</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content. Powered by PHPKB (https://www.phpkb.com)</description>
<item>
										<guid>https://www.phpkb.com/kb/article/how-to-upgrade-from-phpkb-7-to-7-5-56.html</guid>
										<title>How to Upgrade from PHPKB 7 to 7.5?</title>
										<link>https://www.phpkb.com/kb/article/how-to-upgrade-from-phpkb-7-to-7-5-56.html</link>
										<description><![CDATA[This information is applicable only to the customers that are already using any edition of PHPKB 7.0 and would like to upgrade from PHPKB 7.0 to PHPKB 7.5. If you are a PHPKB 7.0 customer with an active support and maintenance subscription, then you...]]></description>

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										<guid>https://www.phpkb.com/kb/article/what-are-the-benefits-of-renewing-software-maintenance-169.html</guid>
										<title>What are the benefits of renewing software maintenance?</title>
										<link>https://www.phpkb.com/kb/article/what-are-the-benefits-of-renewing-software-maintenance-169.html</link>
										<description><![CDATA[Renewing your download software maintenance is entirely optional, but it will ensure your continued access to the following great benefits:  Support service  You'll continue to receive technical support for another 12 months. Support is available to...]]></description>

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										<guid>https://www.phpkb.com/kb/article/what-happens-when-the-included-support-maintenance-ends-170.html</guid>
										<title>What happens when the included support &amp; maintenance ends?</title>
										<link>https://www.phpkb.com/kb/article/what-happens-when-the-included-support-maintenance-ends-170.html</link>
										<description><![CDATA[All commercial and academic licenses are perpetual, meaning the product will continue to operate the same way as it does before and after the maintenance period expires. After the first 12 months, your software maintenance will expire and you will no...]]></description>

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<item>
										<guid>https://www.phpkb.com/kb/article/how-to-upgrade-from-phpkb-6-to-phpkb-7-or-phpkb-7-5-50.html</guid>
										<title>How to Upgrade from PHPKB 6 to PHPKB 7 or PHPKB 7.5?</title>
										<link>https://www.phpkb.com/kb/article/how-to-upgrade-from-phpkb-6-to-phpkb-7-or-phpkb-7-5-50.html</link>
										<description><![CDATA[This information is for all PHPKB customers those would like to upgrade from PHPKB 6.0.x to PHPKB 7.0. We are pleased to announce that we have rolled out the PHPKB 7 upgrade in the customer area of our website and you can download it depending upon...]]></description>

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										<guid>https://www.phpkb.com/kb/article/how-to-enable-mbstring-in-php-46.html</guid>
										<title>How to enable mbstring in PHP?</title>
										<link>https://www.phpkb.com/kb/article/how-to-enable-mbstring-in-php-46.html</link>
										<description><![CDATA[It is required to have PHP enabled with mbstring (multi-byte string) support for storing and displaying multi-byte characters in PHPKB software. The installation wizard of the multi-language editions of PHPKB knowledge base software will...]]></description>

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<item>
										<guid>https://www.phpkb.com/kb/article/how-do-i-disable-strict-mode-in-mysql-163.html</guid>
										<title>How do I disable Strict Mode in MySQL?</title>
										<link>https://www.phpkb.com/kb/article/how-do-i-disable-strict-mode-in-mysql-163.html</link>
										<description><![CDATA[Please follow the instructions given below to turn off the MySQL Strict Mode. The latest versions of PHPKB Knowledge Base Management Software does not require MySQL Strict Mode to be turned OFF. It was a requirement for older versions (version 8 or...]]></description>

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										<guid>https://www.phpkb.com/kb/article/configuring-php-openssl-extension-with-iis-via-php-manager-on-windows-181.html</guid>
										<title>Configuring PHP OpenSSL Extension with IIS via PHP Manager on Windows</title>
										<link>https://www.phpkb.com/kb/article/configuring-php-openssl-extension-with-iis-via-php-manager-on-windows-181.html</link>
										<description><![CDATA[This section provides a tutorial example on how to install and configure PHP OpenSSL extension/module with IIS on Windows via PHP Manager.  STEPS - How to do:   Open  Internet Information Services (IIS) Manager  , expand &lt;   Your-Server-Name   &gt...]]></description>

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										<guid>https://www.phpkb.com/kb/article/i-have-configured-seo-settings-in-phpkb-but-they-do-not-seem-to-be-working-please-help-165.html</guid>
										<title>I have configured SEO Settings in PHPKB but they do not seem to be working. Please help!</title>
										<link>https://www.phpkb.com/kb/article/i-have-configured-seo-settings-in-phpkb-but-they-do-not-seem-to-be-working-please-help-165.html</link>
										<description><![CDATA[ Problem:  I have enabled SEO Friendly URLs setting in PHPKB (as shown below):  &nbsp; Also verified that Apache  mod_rewrite  module was loaded:  &nbsp; but still no luck. I get 404 not found error:  Solution: Check in your VirtualHosts (and then...]]></description>

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										<guid>https://www.phpkb.com/kb/article/a-few-reasons-why-seo-friendly-urls-are-not-working-72.html</guid>
										<title>A few reasons why SEO Friendly URLs are not working</title>
										<link>https://www.phpkb.com/kb/article/a-few-reasons-why-seo-friendly-urls-are-not-working-72.html</link>
										<description><![CDATA[Here are some of the most common reason why SEO Friendly URLs are not working for PHPKB knowledge base software on your server (assuming you are running Apache as your web server). 1) Your site is in a sub-directory, or you're using an Alias, but you...]]></description>

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<item>
										<guid>https://www.phpkb.com/kb/article/upgrade-instructions-from-phpkb-v6-0-or-v7-x-or-v8-0-to-v9-0-182.html</guid>
										<title>Upgrade Instructions from PHPKB v6.0 or v7.x or v8.0 to v9.0</title>
										<link>https://www.phpkb.com/kb/article/upgrade-instructions-from-phpkb-v6-0-or-v7-x-or-v8-0-to-v9-0-182.html</link>
										<description><![CDATA[If you're planning to perform the upgrade on your existing knowledge base version 6.x / 7.x / 8.0 to PHPKB 9.0 then please follow the steps as explained below. UPGRADE STEPS:   Generate the backup of your existing PHPKB (v6.x / v7.x / v8.0) Database....]]></description>

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<item>
										<guid>https://www.phpkb.com/kb/article/can-i-co-term-my-subscriptions-so-that-i-only-have-one-renewal-date-179.html</guid>
										<title>Can I co-term my subscriptions so that I only have one renewal date?</title>
										<link>https://www.phpkb.com/kb/article/can-i-co-term-my-subscriptions-so-that-i-only-have-one-renewal-date-179.html</link>
										<description><![CDATA[Yes! If you have purchased multiple software licenses, you will be able to co-term your support &amp; maintenance subscription end dates for easier management. If you need further assistance, please contact our Sales Team or your Account Manager to...]]></description>

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<item>
										<guid>https://www.phpkb.com/kb/article/how-to-enable-text-selection-and-copying-on-article-page-61.html</guid>
										<title>How to enable text selection and copying on article page?</title>
										<link>https://www.phpkb.com/kb/article/how-to-enable-text-selection-and-copying-on-article-page-61.html</link>
										<description><![CDATA[There is a setting called "Enable Article Select Copy" that you can find under Tools &gt; Manage Settings &gt; Miscellaneous tab page of the admin area as shown in the image below. Just turn ON that setting and you would be able to select and copy...]]></description>

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<item>
										<guid>https://www.phpkb.com/kb/article/how-do-i-migrate-move-my-installation-of-phpkb-to-another-server-35.html</guid>
										<title>How do I migrate/move my installation of PHPKB to another server?</title>
										<link>https://www.phpkb.com/kb/article/how-do-i-migrate-move-my-installation-of-phpkb-to-another-server-35.html</link>
										<description><![CDATA[Completing this is a fairly straightforward process that you can accomplish with the steps given below.  Download all the files of your current knowledge base installation.   Take a database backup of your current knowledge base. In case you are...]]></description>

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<item>
										<guid>https://www.phpkb.com/kb/article/would-we-be-able-to-perform-mysql-server-upgrade-without-impacting-the-application-192.html</guid>
										<title>Would we be able to perform MySQL Server upgrade without impacting the application?</title>
										<link>https://www.phpkb.com/kb/article/would-we-be-able-to-perform-mysql-server-upgrade-without-impacting-the-application-192.html</link>
										<description><![CDATA[Yes, you can upgrade Oracle MySQL version from 5.7.x to 5.8.x OR 8.x (but there is a prerequisite &ndash; PHP does not support MySQL 8.x&rsquo;s caching_sha2_authentication method yet and you would have to use mysql_native_password method) and here...]]></description>

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<item>
										<guid>https://www.phpkb.com/kb/article/how-can-i-find-the-location-of-php-ini-configuration-file-190.html</guid>
										<title>How can I find the location of php.ini configuration file?</title>
										<link>https://www.phpkb.com/kb/article/how-can-i-find-the-location-of-php-ini-configuration-file-190.html</link>
										<description><![CDATA[Steps - Finding the exact location of php.ini configuration file:  Login to Administrator Control Panel as Superuser. Go to Tools &gt; Manage Settings &gt; Miscellaneous tab &gt; File Upload Settings section &gt; php.ini Configuration and click View...]]></description>

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<item>
										<guid>https://www.phpkb.com/kb/article/mysql-server-has-gone-away-175.html</guid>
										<title>MySQL server has gone away</title>
										<link>https://www.phpkb.com/kb/article/mysql-server-has-gone-away-175.html</link>
										<description><![CDATA[This issue usually encounters when max_allowed_packet has very low value than the data you submitted via query. This can be fixed by increasing max_allowed_packet variable value so it is recommended to edit this variable through /mysql/bin/my.ini ...]]></description>

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<item>
										<guid>https://www.phpkb.com/kb/article/phpkb-9-5-upgrade-instructions-314.html</guid>
										<title>PHPKB 9.5 Upgrade Instructions</title>
										<link>https://www.phpkb.com/kb/article/phpkb-9-5-upgrade-instructions-314.html</link>
										<description><![CDATA[PHPKB 9.5 UPGRADE STEPS:   Generate the backup of your existing PHPKB (v6.x / v7.x / v8.0 / v9.0) Database. Create a new database on your server and import the backed-up database (you have takenÂ Step 1  ). Upload the version 9.5 package to your...]]></description>

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<item>
										<guid>https://www.phpkb.com/kb/article/useful-tips-to-help-you-write-better-knowledge-base-articles-184.html</guid>
										<title>Useful tips to help you write better knowledge base articles</title>
										<link>https://www.phpkb.com/kb/article/useful-tips-to-help-you-write-better-knowledge-base-articles-184.html</link>
										<description><![CDATA[Title Keep the title simple and specific to describe the content &mdash; but not so technical it cannot be easily understood. Try to be concise. Abstract The abstract is short, but remember not to cram as much detail into it as possible. You want to...]]></description>

									</item>
<item>
										<guid>https://www.phpkb.com/kb/article/how-to-migrate-move-the-phpkb-database-to-new-server-262.html</guid>
										<title>How to migrate/move the PHPKB database to new server?</title>
										<link>https://www.phpkb.com/kb/article/how-to-migrate-move-the-phpkb-database-to-new-server-262.html</link>
										<description><![CDATA[To migrate/move PHPKB database to a new server, first of all, you would need to know the database type i.e. whether you have been using PHPKB Edition that works with MySQL / MariaDB or Microsoft SQL Server.   Note: In case you have no idea which one...]]></description>

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<item>
										<guid>https://www.phpkb.com/kb/article/can-i-transfer-my-license-to-another-domain-22.html</guid>
										<title>Can I transfer my license to another domain?</title>
										<link>https://www.phpkb.com/kb/article/can-i-transfer-my-license-to-another-domain-22.html</link>
										<description><![CDATA[Yes, We understand that your existing domain name is no longer in use and you would like to transfer everything over to the new domain. First, you should uninstall PHPKB from its current location. Then contact us to transfer your license before...]]></description>

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<item>
										<guid>https://www.phpkb.com/kb/article/support-subscription-renewal-commonly-asked-questions-59.html</guid>
										<title>Support Subscription Renewal - Commonly Asked Questions</title>
										<link>https://www.phpkb.com/kb/article/support-subscription-renewal-commonly-asked-questions-59.html</link>
										<description><![CDATA[Question 1: What does the renewal cost? Is it 1 year or do you have for more than 1 year? If so what will be the savings if renewed for more than a year? Answer: Renewal cost is 20% of the actual license cost OR $135 (whichever is higher) for a 1...]]></description>

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<item>
										<guid>https://www.phpkb.com/kb/article/can-i-use-the-phpkb-software-without-active-support-subscription-17.html</guid>
										<title>Can I use the PHPKB software without active support subscription?</title>
										<link>https://www.phpkb.com/kb/article/can-i-use-the-phpkb-software-without-active-support-subscription-17.html</link>
										<description><![CDATA[Yes, you can continue to use your knowledge base software even after the active support &amp; maintenance period expires. As all commercial and academic licenses are perpetual, you can use your software into perpetuity. Do keep in mind that software...]]></description>

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<item>
										<guid>https://www.phpkb.com/kb/article/why-should-i-renew-my-software-maintenance-18.html</guid>
										<title>Why should I renew my software maintenance?</title>
										<link>https://www.phpkb.com/kb/article/why-should-i-renew-my-software-maintenance-18.html</link>
										<description><![CDATA[Renewing your software maintenance &amp; support subscription is entirely optional, but it will ensure your continued access to the following great benefits:  Technical Support Software Updates Peace of mind  Another option that might be available to...]]></description>

									</item>
<item>
										<guid>https://www.phpkb.com/kb/article/can-i-purchase-more-than-12-months-of-software-maintenance-16.html</guid>
										<title>Can I purchase more than 12 months of software maintenance?</title>
										<link>https://www.phpkb.com/kb/article/can-i-purchase-more-than-12-months-of-software-maintenance-16.html</link>
										<description><![CDATA[Yes, you can purchase and hold a maximum of 3 years worth of active software maintenance for any one license of the PHPKB knowledge base software. You have the option to buy an extra 2 years (24 months) of support &amp; maintenance subscription ...]]></description>

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										<guid>https://www.phpkb.com/kb/article/how-can-i-purchase-a-maintenance-renewal-19.html</guid>
										<title>How can I purchase a maintenance renewal?</title>
										<link>https://www.phpkb.com/kb/article/how-can-i-purchase-a-maintenance-renewal-19.html</link>
										<description><![CDATA[To order a maintenance renewal, please complete the secure online order form. Using the order form, you can renew a product that you are associated with or provide us with the details of the product which you wish to renew. Once that is done, a quote...]]></description>

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										<guid>https://www.phpkb.com/kb/article/what-is-software-maintenance-15.html</guid>
										<title>What is software maintenance?</title>
										<link>https://www.phpkb.com/kb/article/what-is-software-maintenance-15.html</link>
										<description><![CDATA[Your maintenance contract is like an insurance policy. It entitles you to more than just being able to contact Support by telephone or logging a case online. A valid contract provides you with cover for the number of software licenses you own for the...]]></description>

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<item>
										<guid>https://www.phpkb.com/kb/article/how-to-configure-saml-sso-between-phpkb-and-aws-cognito-361.html</guid>
										<title>How to configure SAML SSO between PHPKB and AWS Cognito?</title>
										<link>https://www.phpkb.com/kb/article/how-to-configure-saml-sso-between-phpkb-and-aws-cognito-361.html</link>
										<description><![CDATA[PHPKB is a knowledge base software that allows you to create, manage, and share documentation.  Note: You need to have SAML SSO Plugin installed with your license of PHPKB Knowledge Base Software to configure it with AWS Cognito.  To configure SAML...]]></description>

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