The source code of PHPKB knowledge base software is open for editing (not licensed as open source) and can be modified for internal use only. Our product is commercial in nature and does not operate under the standard open source license, so while... Read More

After logging into the system, click on Article -> Add New 2. Determine the type (Public or Private) and category (categories). The categories step is critical so your article can be found by the intended audience. Tip: You can assign an... Read More

In today's fast-paced business world, companies must adapt to survive. One of the key factors that determine a company's success is the ability to manage and utilize knowledge effectively. This is where a knowledge base comes into play. In... Read More

The "Version History" function in the context of a knowledge base software refers to a feature that tracks and displays the changes made to a particular article or document over time. It allows users to view a detailed record of all edits, updates,... Read More

As the world becomes increasingly globalized, the importance of multilingualism and cross-cultural communication cannot be overstated. In today's digital age, information is widely disseminated through the internet, making it crucial for... Read More

Introduction In the world of customer support, not all queries are created equal. While some tickets require expert attention, many are repetitive. Similar routine questions such as password resets, login issues, invoice downloads recur daily .... Read More

Effective internal documentation is essential for knowledge sharing and training. It ensures employees can swiftly access the information they need to perform their jobs. While traditional methods like PDFs, printed manuals, and in-person training... Read More

When you first start your customer support knowledge base, how do you build traction and get users involved? If you have an existing knowledge base, how do you increase and maintain user involvement? Best Practices to Increase User Involvement in... Read More

A knowledge base can significantly reduce support tickets, improve customer satisfaction, and empower users to find answers on their own. However, even the best knowledge base software cannot compensate for poorly written articles. If users struggle... Read More

In the present swift online environment, enterprises must deliver prompt help to users. Many companies rely on FAQ (Frequently Asked Questions) pages to address common concerns. but is that enough? While FAQ pages serve a purpose, a knowledge base... Read More