This error occurs when PHPKB Software is trying to execute an operation in MySQL / MariaDB that requires specific privileges (either ‘SUPER’ or ‘BINLOG ADMIN), but your user account lacks the necessary permissions. Here’s how... Read More

Questions submitted by end users from the front-end area are displayed in knowledge base software in the form of Tickets. You can either reply back to them with an answer and/or publish that question as an article to the knowledge base so that in... Read More

Click "Reply Back" option from Actions column of Open Tickets page under Tickets section of left navigation bar. You can send reply for the ticket and/or publish it as an article in the knowledge base. Title: Enter the title that will be... Read More

In today's tech-savvy era, software documentation serves as the linchpin in any software development project. It facilitates users to comprehend how to employ the software, troubleshoot any hurdles, and extract maximum utility from it. However,... Read More

In the realm of Knowledge Management Systems (KMS), where the collective intelligence of an organization is curated, shared, and continuously updated, maintaining the accuracy and consistency of information is paramount. A critical feature that plays... Read More

Creating and maintaining a knowledge base is a crucial aspect of providing excellent customer service and support. However, it is also important to consider the security and access control of your knowledge base. This is because a knowledge base... Read More

The report displays a list of popular authors arranged in descending order according to the number of views of their articles. Expand "Statistics" section in left navigation bar and click on "Users" link. Users statistics page will display; click on ... Read More

Click on "Miscellaneous Settings" tab in Manage Settings section to manage security settings such as login attempts allowed, search settings, file upload settings etc. The miscellaneous settings are further categorized as follows: # Wrong Login... Read More

In the ever-evolving landscape of knowledge management, it's important to stay up-to-date on the latest developments and innovations in the industry. January 2023 was a busy month in the knowledge base software industry, marked by several... Read More

OpenAI is a cutting-edge artificial intelligence and machine learning technology that can be integrated into a knowledge base software to provide several benefits to knowledge managers. With its advanced natural language processing (NLP) and... Read More