Table of Contents What is Customer Feedback? Why Customer Feedback is Required? Products and Services Improvement Measures Customer Satisfaction Builds Customer Loyalty  Customer Retention Improve Support Team Performance Better Business... Read More

Table of Contents Barriers to Knowledge Sharing and Transfer Cultural Barriers to Knowledge Sharing Awareness Cultural Distance Experience  Knowledge Hoarding Misaligned Measures Relationships Sponsorship Time Trust Organizational Barriers to... Read More

Knowledge Management (KM) has established itself as a key part of many organizations, the process of creating value from an organization’s intangible assets. It deals with how best to leverage knowledge internally in the organization and... Read More

Table of Contents What Is Active Directory (AD)? Key Functions of Active Directory (AD) What is an Azure Active Directory? What are the benefits of Azure Active Directory over AD? Active Directory vs Azure Active Directory Comparison Table... Read More

Knowledge management is a managerial approach through which an organization collects, analyzes, systematizes, stores, and shares its knowledge assets or knowledge-based intellectual property. The global market is anticipated to expand due to the... Read More

Do you know that a whopping 90% of people use customer service and experience when deciding whether to buy from a business? This reinforces the importance of enabling top-notch customer service and boosting customer self-service options. But how? Of... Read More

Often referred to as support, help desk, FAQ section, knowledge base, or even a portal, a help center is known to serve as an extension of a website or application. It is solely dedicated to solving customer queries and doubts. A help center doesn't... Read More

Anti-Concurrent Editing is a feature in knowledge management software that helps to prevent conflicts when multiple users attempt to edit the same article at the same time. What is the need for Anti-Concurrent Editing? When multiple users attempt to... Read More

The "Version History" function in the context of a knowledge base software refers to a feature that tracks and displays the changes made to a particular article or document over time. It allows users to view a detailed record of all edits, updates,... Read More

In today's fast-paced world, effective knowledge management has become critical for organizations to succeed. A well-maintained knowledge base is essential for employees to find the information they need quickly and efficiently. Article... Read More