PHPKB release 6.0.5 fixed several minor issues found in PHPKB release 6.0 and added some new features. Here is the list of differences between your currently used package and new release of PHPKB knowledge base software. Article Collaboration... Read More

This section allows you to manage admin and member users of your knowledge base. Click on "Manage" in "Users" section of left navigation bar to manage users you have already added to the knowledge base. By default, Admin Users page is displayed... Read More

When you first start your customer support knowledge base, how do you build traction and get users involved? If you have an existing knowledge base, how do you increase and maintain user involvement? Best Practices to Increase User Involvement in... Read More

We have majorly revamped our knowledge platform, PHPKB. The upcoming release i.e PHPKB 7.0, is the most significant release so far. A summary of all the new features in PHPKB 7.0 is available in the product summary for the release. We hope the new... Read More

Multi-Language (ML) Edition of PHPKB knowledge base software provides the facility to create categories, articles, news, glossary items in multiple languages. Moreover, this edition offers you to setup the front end interface in the desired language.... Read More

This article will provide detailed information (step-by-step instructions) on how to add/create a new article in the knowledge base using PHPKB software. There is a  video guide at the bottom that demonstrates these steps to create a new article in... Read More

Custom fields are helpful in adding additional classification or specific searchable information to your articles. With custom fields, a user can create variables and add custom values to them. Click "Custom Fields" link in Articles section of left... Read More

Translators are admin users who are responsible for translating  PHPKB front-end into your custom language. This user level is only available in multi-language versions of PHPKB software. Translators are not allowed to access any other sections... Read More

To add a new category, you should be logged in to the admin area either as a SUPERUSER or as an EDITOR. Only these user-levels have the right to manage categories in the admin area. Once you are logged in, follow the steps given below. ... Read More

The glossary is a list of terms in a special subject, field, or area of usage with accompanying definitions. It gives your readers a quick definition or explanation of words or phrases important to your application, which the reader might not... Read More