We have majorly revamped our knowledge platform, PHPKB. The upcoming release i.e PHPKB 7.0, is the most significant release so far. A summary of all the new features in PHPKB 7.0 is available in the product summary for the release. We hope the new... Read More

It gives us immense pleasure to announce today the release of PHPKB 7.0, the latest release version of our knowledge base software. The entire development team has worked very hard to make it happen on time as promised earlier. Your wishes came true... Read More

This module enables you to use REST API through your PHPKB software. It includes a variety of useful commands in order to get information from your PHPKB installation remotely, through third-party applications. The PHPKB API operates over HTTPS and... Read More

PHPKB knowledge base software has the following admin user levels. These user accounts can login to the admin area of PHPKB software to add/edit/manage content in the knowledge base. Superuser: It is the ultimate administrator that has access to... Read More

Table of Contents What is Internal Knowledge Base? What is the purpose of an Internal Knowledge Base? Why does an organization need an Internal Knowledge Base? Centralized Space Easy Onboarding Improved Employee Productivity Tacit Knowledge... Read More

An IT help desk knowledge base is a valuable tool for any organization, providing quick and accurate answers to common technical issues. It allows your organization to easily organize and access all of the information it generates. However, building... Read More

We are proud to announce that the latest version of PHPKB (v7.5) is now available. It can be downloaded from the customer area if you have an active support and maintenance subscription available. The new version of the product introduces a number... Read More

Expand "Tools" section in left navigation bar and click on "Manage Settings" link. Manage settings page will display, click on "Article" to control article options and features. This setting page is categorized into various parts as follows: Add to... Read More

Click on "Miscellaneous Settings" tab in Manage Settings section to manage security settings such as login attempts allowed, search settings, file upload settings etc. The miscellaneous settings are further categorized as follows: # Wrong Login... Read More

In today's globalized world, multilingualism has become a crucial aspect of businesses and their online presence. In this context, a multilingual knowledge base software can play a significant role in enhancing customer experience and improving... Read More