Table of Contents Knowledge Management System vs. Knowledge Base System Software Documentation Types of Software Documentation 1. User Documentation 2. Developer Documentation 3. Just-in-time Documentation Importance of Software Documentation... Read More

The knowledge that your company accumulates is your competitive edge over others. No one can match your experience and insight. That’s a strong reason which establishes this fact that a company’s knowledge base improves every aspect of... Read More

Often referred to as support, help desk, FAQ section, knowledge base, or even a portal, a help center is known to serve as an extension of a website or application. It is solely dedicated to solving customer queries and doubts. A help center doesn't... Read More

A centralized knowledge repository (CKR) is a digital platform where organizations can store, access, and share their valuable information in a systematic and organized manner. The purpose of such a repository is to improve the efficiency and... Read More

Our Confluence import tool can move all your work (even thousands of pages) from Confluence into PHPKB with just a few clicks. It arrives in PHPKB perfectly formatted so you can start fresh — and realize the benefits of our modern knowledge... Read More

Please refer to the instructions below on how to use the "Import From HTML" module to import the HTML documents as articles in your knowledge base. It is an optional module available as a paid add-on to PHPKB knowledge base software. DOC to... Read More

HR Knowledge Management: Elevating Human Resources Practices HR knowledge management is crucial for organizations, as it centralizes vital HR information and enables employees to access and update it easily. With the right solution in place, HR teams... Read More

Creating and maintaining a knowledge base is a crucial aspect of providing excellent customer service and support. However, it is also important to consider the security and access control of your knowledge base. This is because a knowledge base... Read More

Table of Contents Why shouldn’t businesses rely solely on customer support agents, chat help, and emails? Why do all businesses need a Knowledge Base? Features of a Knowledge Base The in-house solution as well as a cloud-hosted solution... Read More

The "Version History" function in the context of a knowledge base software refers to a feature that tracks and displays the changes made to a particular article or document over time. It allows users to view a detailed record of all edits, updates,... Read More