PHPKB Support Knowledge Base

Managing Comments

Jul 29, 2016 Manage comments, Comment Settings, Manage comment settings 0 1 6.09K 5/5 (2 Votes)

Article Comments Screen - You can moderate the comments posted by users through the admin panel. Comments are categorized into two types: Pending Comments: These comments need superuser's approval before being listed on the article page. ... Read More

Tacit Knowledge: What is it, and how you can promote it?

Apr 20, 2022 tacit knowledge, knowledge management 0 10 15.66K 5/5 (8 Votes)

In this era of fierce competition, companies are focusing on a knowledge-sharing culture and a knowledge-centric approach to scale rapidly. However, not all companies are able to optimally utilize this process because they miss a very crucial type of... Read More

Feature Settings

Aug 25, 2016 Features Settings, Manage Features settings, Home page Setting, KB Layout Setting 0 5 5.82K 5/5 (4 Votes)

Expand "Tools" section in left navigation bar and click on "Manage Settings" link. Manage settings page will display, click on "Features" tab to control the display and functioning of front end pages. Features settings is categorized as: KB Layout... Read More

Managing User Accounts

Aug 3, 2016 Manage User Account, Managing user account 0 1 6.53K 5/5 (2 Votes)

This section allows you to manage admin and member users of your knowledge base. Click on "Manage" in "Users" section of left navigation bar to manage users you have already added to the knowledge base. By default, Admin Users page is displayed... Read More

How do I receive the software after purchase?

Aug 5, 2011 0 1 6.04K 4/5 (5 Votes)

Your software license will be e-mailed to you as soon as your purchase has been verified. In most of the cases, licenses are sent out the same day as your purchase. As soon as your order has been verified, you will receive two emails from us at the... Read More

Creative Ways Companies Use Knowledge Bases Beyond Support Documentation

FEATURED

Jun 6, 2025 knowledge base use cases, creative knowledge base ideas, SOPs in knowledge base, PHPKB knowledge base examples, documentation beyond support, product release documentation, internal team knowledge sharing 0 2 9.27K 5/5 (1 Vote)

Most people think a knowledge base is just a place to find answers when something goes wrong. They imagine a page filled with questions and answers (FAQs), or simple instructions to fix common problems. While that is one way to use a knowledge base,... Read More

What is a Help Center? Its Importance and Benefits

FEATURED

May 23, 2022 help center, best help center, top help center 0 6 15.59K 4.29/5 (7 Votes)

Often referred to as support, help desk, FAQ section, knowledge base, or even a portal, a help center is known to serve as an extension of a website or application. It is solely dedicated to solving customer queries and doubts. A help center doesn't... Read More

PHPKB Single Sign-On (SSO) Reference Guide

May 1, 2019 Single Sign-On, SSO, knowledge base software 0 10 12.86K 5/5 (7 Votes)

Table of Contents How Single Sign-On (SSO) works in PHPKB? 1. Enabling Single Sign-On (SSO) 2. Connecting to SSO 3. Preparing SSO Query Parameters 3.1 mode=login 3.2 mode=logout Error Codes Example SSO Video This article provides... Read More

Subscribing to a category

Sep 10, 2016 Subscribe to category, How to subscribe to category, Category subscription 0 1 3.93K 5/5 (1 Vote)

Users subscribed to knowledge base categories are Category Subscribers. They are notified when an article is added to the subscribed category. Click Subscribe link available on category page as shown in the figure below for subscribing to... Read More

Creating a new user account

Aug 2, 2016 Adding user, Create User account 0 0 4.65K 5/5 (1 Vote)

To add a new user in the knowledge base, expand "Users" section in left navigation bar and click on "Add New" link to open Add User page. On the add user page, fill the user details as shown in the screenshot below. Enter the full name of the user... Read More