After logging into the system, click on Article -> Add New 2. Determine the type (Public or Private) and category (categories). The categories step is critical so your article can be found by the intended audience. Tip: You can assign an... Read More

This User Manual describes the GUI and working of front-end area as well as administration control panel of the PHPKB Knowledge Base Software. It explains you the functioning of each of the screens. A Few Key Concepts: End Users - your knowledge base... Read More

This information is for all PHPKB customers those would like to upgrade from PHPKB 6.0.x to PHPKB 7.0. We are pleased to announce that we have rolled out the PHPKB 7 upgrade in the customer area of our website and you can download it depending upon... Read More

Here are the steps - how to upgrade from PHPKB 7.x to 8.0. STEPS: Take Backup : Create a backup copy of your current database that is being used by PHPKB 7.x. Unzip Upgrade Package : Unzip the contents of upgrade package downloaded. You will... Read More

This information is applicable only to the customers that are already using any edition of PHPKB 7.0 and would like to upgrade from PHPKB 7.0 to PHPKB 7.5. If you are a PHPKB 7.0 customer with an active support and maintenance subscription, then you... Read More

In the fast-paced realm of customer service, efficiency is not just a goal; it’s a necessity. With the increasing demand for quick and accurate responses, customer support agents are under constant pressure to perform. However, a significant... Read More

If you are looking to have more than one (default English) language in your knowledge base then you must have purchased a Multi-Language edition of PHPKB Knowledge Base Software. Here are the steps how to add a new language in PHPKB: STEPS: Log in to... Read More

PHPKB is a knowledge base software that allows you to create, manage, and share documentation. Note: You need to have SAML SSO Plugin installed with your license of PHPKB Knowledge Base Software to configure it with AWS Cognito. To configure SAML... Read More

wkHTMLtoPDF is an open-source and cross-platform tool that can convert HTML pages to PDF. This is a command-line utility and it is pretty easy to use. The syntax for using the tool is fairly simple, enter the name wkhtmltopdf, followed by the URL of... Read More

  Businesses need to think beyond how to store the wealth of knowledge passed around within their workplace. They must also focus on how to use this knowledge to improve their operations and boost business growth. To do that, they must invest... Read More