Organizations have begun realizing the importance of a viable knowledge base software to create, share, manage, update and store important information easily accessible to their internal and external users. A knowledge base can securely house... Read More

In today's fast-paced world, effective knowledge management has become critical for organizations to succeed. A well-maintained knowledge base is essential for employees to find the information they need quickly and efficiently. Article... Read More

The application of knowledge base software is not limited to the self-service solution, rather they also help service personnel support customers during calls and emails. The support executives greatly rely on centralized knowledge management tools... Read More

A knowledge base is a specialized tool or software that helps create, maintain and deliver information. Consider that you have purchased the best knowledge base software for your organization with a range of flexible tools to make knowledge sharing... Read More

Managing a business is not an easy task. There are many things you need to consider in order to succeed in the industry you've chosen, including developing a long-term strategy, choosing the right marketing tactics, and investing in the... Read More

In the digital age, a well-organized and accurate knowledge base is a treasure trove of information that can benefit both users and organizations. But like any treasure, it needs to be safeguarded and managed meticulously to maintain its value. That... Read More

Managing file attachments and embedded media in a knowledge base system is a crucial task to maintain a clean, organized, and easily navigable resource for your users. Here are some best practices: Use a Consistent File Naming System: Create a file... Read More

PHPKB Users are those who have access to the knowledge base. Any user can read articles, but in order to create and publish them, the user must have certain privileges. Refer article Creating User Account to understand how... Read More

Users can click "Ask a Question" link on header section of the front end to submit a question or to create a ticket. A user needs to complete ask a question form in order to contact knowledge base admin users. Users are required to add their name,... Read More

To use your own domain name with our hosted knowledge base service, you’ll need to purchase a domain name from a domain registrar such as NameCheap.com, GoDaddy.com, Register.com, etc. After purchasing a custom domain, you’ll want to set... Read More