PHPKB Support Knowledge Base

Managing User Groups

Aug 4, 2016 Manage User groups, Managing user group 0 0 4.05K 5/5 (1 Vote)

Expand "Manage" link in Groups section of left navigation bar to manage the groups you have created in the knowledge base. This page contains columns displaying details of user groups. These columns are: ID: This column displays the auto generated... Read More

Managing Comments

Jul 29, 2016 Manage comments, Comment Settings, Manage comment settings 0 1 5.94K 5/5 (2 Votes)

Article Comments Screen - You can moderate the comments posted by users through the admin panel. Comments are categorized into two types: Pending Comments: These comments need superuser's approval before being listed on the article page. ... Read More

Managing Glossary Terms

Jul 30, 2016 Manage glossary terms, Glossary term management 0 1 4.02K 5/5 (2 Votes)

Click "Manage" link in Glossary section of left navigation bar to open "Manage Glossary" page. In ML editions, admin users can view/manage glossary of a particular language by changing the language from language drop-down (Refer ... Read More

Managing Article Versions

Sep 1, 2016 Article Revisions, Article Versions, Versions of article 0 1 4.64K 5/5 (2 Votes)

PHPKB Knowledge Base software allows you to automatically save versions of articles while you edit them, only if you have enabled the Enable Version History setting available under Miscellaneous Settings of Manage Settings. Article versions... Read More

Managing Support Tickets

Sep 8, 2016 View Tickets, Manage Tickets, Viewing KB Tickets, View KB Tickets 0 0 7.02K 5/5 (1 Vote)

Superusers and editors can expand "Tickets" section in the left navigation bar to view and manage tickets in the knowledge base. Admin users can view Open Tickets, Closed Tickets and Unread Replies in this section but by default, open tickets... Read More

Managing Languages

Feb 9, 2017 manage languages 0 1 4.82K 5/5 (2 Votes)

In this section, you can learn how to access and manage language files (self-created/default) available in the multi-language edition of PHPKB Knowledge base software. Superusers can expand Languages section in left navigation bar and click Manage... Read More

Category Summary

Aug 9, 2016 Category Summary Statistics, Summary of category 0 0 5.26K 3/5 (2 Votes)

Expand "Category" in Statistics section of left navigation bar to view reports related to the knowledge base categories. By default, the Summary screen will be displayed which contains statistics related to various aspects of categories in... Read More

Subscribing to a category

Sep 10, 2016 Subscribe to category, How to subscribe to category, Category subscription 0 1 3.81K 5/5 (1 Vote)

Users subscribed to knowledge base categories are Category Subscribers. They are notified when an article is added to the subscribed category. Click Subscribe link available on category page as shown in the figure below for subscribing to... Read More

Adding a new category

Jul 19, 2016 create category, add category, adding a category, adding category 0 2 4.81K 5/5 (3 Votes)

To add a new category, you should be logged in to the admin area either as a SUPERUSER or as an EDITOR. Only these user-levels have the right to manage categories in the admin area. Once you are logged in, follow the steps given below. ... Read More

PHPKB 9.6 Knowledge Management Software - Release Notes

FEATURED

Oct 1, 2024 phpkb 9.6, release notes, new version 0 4 2.87K 5/5 (3 Votes)

We are thrilled to announce the release of PHPKB Knowledge Management Software 9.6, and we can't wait for you to explore its latest enhancements! This version is loaded with features designed to enhance efficiency, improve functionality, and... Read More