Question: Articles posted to our KB are simply ordered by article ID. So the newest article appears first on the list of that category. Which is not what I need. I need to reorder articles so that the first in a series (for example) is the first... Read More

Anti-Concurrent Editing is a feature in knowledge management software that helps to prevent conflicts when multiple users attempt to edit the same article at the same time. What is the need for Anti-Concurrent Editing? When multiple users attempt to... Read More

Title Keep the title simple and specific to describe the content — but not so technical it cannot be easily understood. Try to be concise. Abstract The abstract is short, but remember not to cram as much detail into it as possible. You want to... Read More

The report shows the list of newly added and recently updated articles in the knowledge base. Expand "Statistics" section in left navigation bar and click on "Articles" link.  Article statistics page will display; click... Read More

Click on "Manage Articles" link available in "Articles" section of left navigation bar to manage the articles in your knowledge base. By default, approved articles are displayed on the screen. However, you can navigate through tabs to view and... Read More

Users can expand "My Articles" link under Articles section of left navigation bar to view their own articles to update them. 'My Articles' page will be displayed which contain several columns as shown in the figure below: ID: This column displays... Read More

Problem We have 12 articles marked as Featured. But when I go to our home page and click to see Featured articles, I only see 5. Solution You may need to adjust a setting to display the desired number of articles on the Home page. Here are the... Read More

This article explains how one can associate Base Language articles with other languages. This feature is only available in the latest update of version 9.0. How to use this feature: First of all, you will need to set one of the languages as "Base... Read More

A multilingual knowledge base could have a diverse range of article statuses to reflect the lifecycle of an article, from its creation to its potential translation and subsequent updates. Here's a comprehensive list of all the possible status an... Read More

PHPKB knowledge base software use its built-in functions to automatically detect and display related articles for each knowledge base article you post. Read More