User groups are associated with categories so that members of a particular user group can access the content of these categories. On the basis of types of users, groups are classified as: Admin Users Group: These groups are assigned to... Read More

To add a new category, you should be logged in to the admin area either as a SUPERUSER or as an EDITOR. Only these user-levels have the right to manage categories in the admin area. Once you are logged in, follow the steps given below. ... Read More

It gives us immense pleasure to announce today the release of PHPKB 7.0, the latest release version of our knowledge base software. The entire development team has worked very hard to make it happen on time as promised earlier. Your wishes came true... Read More

Table of Contents What is a Knowledge Base? Characteristics of an Ideal Knowledge Base System Responsibilities of a Knowledge Base Offer Self-Service Designing A Knowledge Base Pick A Platform Selection of Topics Knowledge Base Structure ... Read More

As the digital age progresses, self-service knowledge bases are growing in popularity as a tool for customer support. With the advent of social media and other online customer service platforms, businesses have had to find new and more efficient ways... Read More

We have majorly revamped our knowledge platform, PHPKB. The upcoming release i.e PHPKB 7.0, is the most significant release so far. A summary of all the new features in PHPKB 7.0 is available in the product summary for the release. We hope the new... Read More

What is PHPKB? PHPKB is a knowledge base software that organizations can use to promote knowledge sharing across their organization and provide excellent customer service at the same time. Available Editions & Variants It is available in two... Read More

This section allows you to import articles in bulk from CSV file.  By default, CSV import page is displayed. CSV stands for Comma Separated Values, sometimes also called as Comma Delimited is a specially formatted plain text file which stores... Read More

This article will provide detailed information (step-by-step instructions) on how to add/create a new article in the knowledge base using PHPKB software. There is a  video guide at the bottom that demonstrates these steps to create a new article in... Read More

Introduction In today's fast-paced business environment, having quick and easy access to information is crucial. A knowledge base is a powerful tool that can help businesses organize and share information effectively. It is a centralized... Read More