In the rapidly evolving technological landscape of 2025, technical documentation plays a pivotal role in bridging the gap between complex products or systems and their users. This comprehensive guide delves deeper into creating effective technical... Read More

An OAuth plugin for PHPKB knowledge base software is a paid add-on module that provides integration with the OAuth authentication protocol. OAuth (Open Authorization) is an open standard for token-based authentication and authorization, widely used... Read More

Today, every kind of company is influenced by the knowledge-based economy. It simply means that knowledge is the most important resource for creating a competitive advantage. That is why companies need to develop effective knowledge management... Read More

In a knowledge base, public and private articles differ in terms of their accessibility and visibility to users. Public articles — Public articles are accessible to all users and can be viewed by anyone who has access to the knowledge base,... Read More

We have majorly revamped our knowledge platform, PHPKB. The upcoming release i.e PHPKB 7.0, is the most significant release so far. A summary of all the new features in PHPKB 7.0 is available in the product summary for the release. We hope the new... Read More

Introduction In the world of customer support, not all queries are created equal. While some tickets require expert attention, many are repetitive. Similar routine questions such as password resets, login issues, invoice downloads recur daily .... Read More

Table of Contents How Single Sign-On (SSO) works in PHPKB? 1. Enabling Single Sign-On (SSO) 2. Connecting to SSO 3. Preparing SSO Query Parameters 3.1 mode=login 3.2 mode=logout Error Codes Example SSO Video This article provides... Read More

Table of Contents The need for Knowledge Base Knowledge Base Types Internal Knowledge Base External Knowledge Base How to Produce the Best Knowledge Base Content Create a content strategy Customer Support Experiences Recent... Read More

This article will provide detailed information (step-by-step instructions) on how to add/create a new article in the knowledge base using PHPKB software. There is a  video guide at the bottom that demonstrates these steps to create a new article in... Read More

Translators are admin users who are responsible for translating  PHPKB front-end into your custom language. This user level is only available in multi-language versions of PHPKB software. Translators are not allowed to access any other sections... Read More