PHPKB Users are those who have access to the knowledge base. Any user can read articles, but in order to create and publish them, the user must have certain privileges. Refer article Creating User Account to understand how... Read More

This section allows superusers to take backup of knowledge base data as well as configuration details so that knowledge base is safe from any data loss or disk failure. Backup makes it possible to restore your knowledge base after a possible crash or... Read More

Multi-Language (ML) Edition of PHPKB knowledge base software provides the facility to create categories, articles, news, glossary items in multiple languages. Moreover, this edition offers you to setup the front end interface in the desired language.... Read More

In this section, you can learn how to access and manage language files (self-created/default) available in the multi-language edition of PHPKB Knowledge base software. Superusers can expand Languages section in left navigation bar and click Manage... Read More

Training newly onboarded employees to showcase their highest potential is essential for business success. The success of any organization is tied to employee skill and performance, and gaps in training can prove detrimental. Even a seasoned new hire... Read More

Table of Contents Why shouldn’t businesses rely solely on customer support agents, chat help, and emails? Why do all businesses need a Knowledge Base? Features of a Knowledge Base The in-house solution as well as a cloud-hosted solution... Read More

Table of Contents Choosing the right knowledge base Flexibility Customizability Shareability Discoverability Ease of Usage Top 7 Knowledge base software for 2022 1. PHPKB Features Key Highlights of PHPKB PHPKB Pricing 2. Zendesk Zendesk... Read More

A documentation software is a tool that helps in creating, organizing, and managing various types of software documentation. It is used to document software products, including their features, functionality, and technical specifications.... Read More

Expand "Statistics" section in left navigation bar and click on "Search" link. Search statistics page will display; click on "Successful" tab to view the report of successful searches report. The report is in tabular form as shown below: S.No.: ... Read More

To talk about the concept of knowledge management (KM), one must start by clearly defining the meaning of the words "knowledge", "data" and "information". It is important to understand what constitutes knowledge and what falls under the category of... Read More