PHPKB knowledge base software is extremely easy and straightforward to install. You just need to upload the files from the archive, navigate to the URL, and follow the installer. In this tutorial, we are going to cover the installation step by step.... Read More

This article describes how to setup LDAP integration in PHPKB Knowledge Management Software. LDAP stands for Lightweight Directory Access Protocol, and allows usage of single user account directory to log in to various applications. LDAP... Read More

PHPKB release 6.0.5 fixed several minor issues found in PHPKB release 6.0 and added some new features. Here is the list of differences between your currently used package and new release of PHPKB knowledge base software. Article Collaboration... Read More

This User Manual describes the GUI and working of front-end area as well as administration control panel of the PHPKB Knowledge Base Software. It explains you the functioning of each of the screens. A Few Key Concepts: End Users - your knowledge base... Read More

This article explains how to set up write permissions in the required folders for configuring IIS 7.0, 7.5, or 8.0 on Microsoft Windows Server for installation of PHPKB Knowledge Base Software. In order to install PHPKB knowledge management... Read More

To add a new category, you should be logged in to the admin area either as a SUPERUSER or as an EDITOR. Only these user-levels have the right to manage categories in the admin area. Once you are logged in, follow the steps given below. ... Read More

This section allows you to manage admin and member users of your knowledge base. Click on "Manage" in "Users" section of left navigation bar to manage users you have already added to the knowledge base. By default, Admin Users page is displayed... Read More

User groups are associated with categories so that members of a particular user group can access the content of these categories. On the basis of types of users, groups are classified as: Admin Users Group: These groups are assigned to... Read More

Users can click "Ask a Question" link on header section of the front end to submit a question or to create a ticket. A user needs to complete ask a question form in order to contact knowledge base admin users. Users are required to add their name,... Read More

Superusers and editors can expand "Tickets" section in the left navigation bar to view and manage tickets in the knowledge base. Admin users can view Open Tickets, Closed Tickets and Unread Replies in this section but by default, open tickets... Read More