Introduction For years, organizations assumed that when users face a problem, they will naturally open the user manual to find the solution. Manuals are detailed, carefully written, and packed with instructions. But in today’s digital world,... Read More

Organizations have begun realizing the importance of a viable knowledge base software to create, share, manage, update and store important information easily accessible to their internal and external users. A knowledge base can securely house... Read More

We are thrilled to announce the release of PHPKB Knowledge Management Software 9.6, and we can't wait for you to explore its latest enhancements! This version is loaded with features designed to enhance efficiency, improve functionality, and... Read More

It gives us immense pleasure to announce today the release of PHPKB 7.0, the latest release version of our knowledge base software. The entire development team has worked very hard to make it happen on time as promised earlier. Your wishes came true... Read More

Article Comments Screen - You can moderate the comments posted by users through the admin panel. Comments are categorized into two types: Pending Comments: These comments need superuser's approval before being listed on the article page. ... Read More

Click "Manage" link in Glossary section of left navigation bar to open "Manage Glossary" page. In ML editions, admin users can view/manage glossary of a particular language by changing the language from language drop-down (Refer ... Read More

Superusers can manage custom fields in the admin area. Click the "Custom Fields" link in the Articles section of the left navigation bar to open the "Custom Fields" page. You can create, edit or delete custom fields in this section. This... Read More

Users who have subscribed for various categories are Category Subscribers. Superusers can view and manage these subscribers from admin section. Expand "Categories" section under left navigation bar and click on "Subscribers" link to open... Read More

Superusers and Editors can manage News/ Announcements in the knowledge base. Click " Manage " link in " News " section of left navigation bar to open " Manage News " page. In ML editions, you can manage the news items posted under different... Read More

If you’ve landed here, you’re likely searching for the best knowledge base solution; whether it’s to help your customers, organize internal procedures, or empower your support team to grow. With so many options available, finding... Read More