Table of Contents Knowledge Management System vs. Knowledge Base System Software Documentation Types of Software Documentation 1. User Documentation 2. Developer Documentation 3. Just-in-time Documentation Importance of Software Documentation... Read More

As the digital age progresses, self-service knowledge bases are growing in popularity as a tool for customer support. With the advent of social media and other online customer service platforms, businesses have had to find new and more efficient ways... Read More

Table of Contents List of Supported File Types Installation of plugins to search attached files on Windows Server Installation of plugins to search attached files on Linux/Unix Server What to do after the installation of indexing plug-ins? ... Read More

We are proud to announce that the latest version of PHPKB (v7.5) is now available. It can be downloaded from the customer area if you have an active support and maintenance subscription available. The new version of the product introduces a number... Read More

Introduction For years, organizations assumed that when users face a problem, they will naturally open the user manual to find the solution. Manuals are detailed, carefully written, and packed with instructions. But in today’s digital world,... Read More

PHPKB Knowledge Base is able to index text content to the files attached to knowledge base articles in order to make them searchable. Attachment Indexing is supported in all editions of PHPKB knowledge base software. Some documents can be searched... Read More

Click on "Miscellaneous Settings" tab in Manage Settings section to manage security settings such as login attempts allowed, search settings, file upload settings etc. The miscellaneous settings are further categorized as follows: # Wrong Login... Read More

Microsoft SharePoint is software for servers that enables users to share documents within an organization. Companies planning to create a knowledge base will most likely consider using SharePoint rather than trying a specialized knowledge management... Read More

Professional knowledge base software offers several advantages over Wiki software. Have a look at some of them below. Knowledge Base Software vs Wiki Software Wiki software does not allow you to have both public as well as private content for the... Read More

Table of Contents What is knowledge management software? Need of Knowledge Management Software Responsibilities of knowledge management software Benefits of knowledge management software Features of knowledge management software Cost of knowledge... Read More