Knowledge Management (KM) is the structured process of capturing, distributing, and effectively using organizational knowledge. Understanding the foundational terms in KM helps build a strong framework for implementing knowledge-centric strategies.... Read More

A knowledge base is a powerful tool for organizations to provide accurate and up-to-date information to customers and employees. However, in order for a knowledge base to be effective, it is important to have a clear and well-defined publishing... Read More

In the rapidly evolving technological landscape of 2025, technical documentation plays a pivotal role in bridging the gap between complex products or systems and their users. This comprehensive guide delves deeper into creating effective technical... Read More

This article outlines strategies for identifying and fixing bad KB articles and highlights how PHPKB knowledge base software can aid in enhancing the quality of KB content. The article aims to provide a comprehensive guide for businesses looking to... Read More

We have added the most wanted feature in PHPKB 7.5, the ability to paste images directly from the clipboard or drag & drop local images from your computer directly into the WYSIWYG article editor of PHPKB Knowledge Management... Read More

PHBKB Knowledge base provides you with the feature of auto saving articles in the "Autosaved Drafts" section. It automatically saves a copy of your article at regular interval of time so that in the event your computer crashes or connection is... Read More

Title Keep the title simple and specific to describe the content — but not so technical it cannot be easily understood. Try to be concise. Abstract The abstract is short, but remember not to cram as much detail into it as possible. You want to... Read More

Wiki model of documenting knowledge has been around for a while and have well documented advantages - ease of curation of content, ability to build hierarchy/structure and tools to enforce access control etc. However, there are also couple of... Read More

This article explains how one can associate Base Language articles with other languages. This feature is only available in the latest update of version 9.0. How to use this feature: First of all, you will need to set one of the languages as "Base... Read More

Effective internal documentation is essential for knowledge sharing and training. It ensures employees can swiftly access the information they need to perform their jobs. While traditional methods like PDFs, printed manuals, and in-person training... Read More