Microsoft SharePoint is software for servers that enables users to share documents within an organization. Companies planning to create a knowledge base will most likely consider using SharePoint rather than trying a specialized knowledge management... Read More

Customization jobs are not carried over automatically with upgrade. Any customization work performed on your existing KB (regardless of whether the change was minor in nature or not) will have to be re-done (even if you have an active support and... Read More

We are today in the age of knowledge. Most of you have become knowledge workers. The knowledge worker needs tremendous focus. This ability to focus means that you can concentrate your physical, mental, and intellectual resources on the most... Read More

A well-crafted knowledge base article helps users solve problems efficiently, reduces support load, and enhances user experience. Here’s a step-by-step guide to doing it right highlighting the best practices for writing knowledge base articles:... Read More

User documentation (also called end-user manuals, end-user guides, instruction manuals, etc.) is the content you provide end-users with to help them be more successful with your product or service. An online manual allows the user to familiarize... Read More

Users can expand "My Articles" link under Articles section of left navigation bar to view their own articles to update them. 'My Articles' page will be displayed which contain several columns as shown in the figure below: ID: This column displays... Read More

Article Collaboration allows admin users to share their views, ideas, opinions & comments in the form of notes with other admin users in order to refine the content of an article. The intent of this collaboration is to polish the articles and to... Read More

If you are unable to see any content after clicking the "Preview Article" button or are unable to attach large files, then it is due to the size of the post data. If the size of post data is greater than post_max_size, the $_POST and ... Read More

Configuring Google as an OAuth Provider in PHPKB Knowledge Base Software is a process that enables users to log in to PHPKB using their Google credentials. This can be a convenient and secure way for users to access the system, as it eliminates the... Read More

Table of Contents What Is a Standard Operating Procedure? Various Types of Standard Operating Procedures Checklists Step-by-Step Instructions Lists Arranged in A Hierarchy Process Flowchart Why is a Standard Operating Procedure Important?... Read More