Introduction Organizing knowledge base content in a clear and user-friendly manner is essential for providing an effective user experience. A well-designed hierarchy can help users find the information they need quickly and easily and can make it... Read More

The Integration of Knowledge Bases in Modern Customer Service In today’s fast-paced digital landscape, artificial intelligence (AI) has emerged as a game-changer, particularly in the realm of customer experience (CX). With customers... Read More

A multilingual knowledge base software is a powerful tool for businesses and organizations looking to provide their customers with the information and support they need in their preferred language. It is a central repository of information that is... Read More

To search articles in the knowledge base, click on "Search Articles" link available under Articles section in left navigation bar. 'Search Articles' screen displays various filters using which you can search the article. But you need to select... Read More

PHPKB has a feature to filter knowledge base users by specifying parameters in the search form. Expand "Users" section in left navigation bar and click on "Search" link to open Search Users page as shown in the screenshot below: Specify one or... Read More

This module enables you to use REST API through your PHPKB software. It includes a variety of useful commands in order to get information from your PHPKB installation remotely, through third-party applications. The PHPKB API operates over HTTPS and... Read More

We are proud to announce that the latest version of PHPKB (v7.5) is now available. It can be downloaded from the customer area if you have an active support and maintenance subscription available. The new version of the product introduces a number... Read More

AI in Knowledge Sharing: A Comprehensive Look In the age of digitalization, where knowledge is paramount, companies are increasingly recognizing the importance of knowledge sharing for sustaining competitive advantages. The knowledge management... Read More

What is a Sitemap? A sitemap is a list of website pages organized in hierarchical order, and accessible to web crawlers or users. A sitemap generator is an important tool for any website or software that wants to improve its search engine... Read More

The K-12 educational landscape is continuously evolving, driven by technological advancements and the need to provide a more engaging learning environment for students. In this fast-paced world, the role of knowledge management—specifically,... Read More