To add a new user in the knowledge base, expand "Users" section in left navigation bar and click on "Add New" link to open Add User page. On the add user page, fill the user details as shown in the screenshot below. Enter the full name of the user... Read More

Tools section contains a list of various configuration settings related to your knowledge base. To manage these settings expand "Tools" section of the left navigation bar and click on "Manage Settings" as shown below: Manage Settings  is... Read More

The knowledge that your company accumulates is your competitive edge over others. No one can match your experience and insight. That’s a strong reason which establishes this fact that a company’s knowledge base improves every aspect of... Read More

In today's fast-paced business world, companies need to be able to operate efficiently and effectively in order to stay competitive. One of the best ways to do this is by creating a knowledge base, which is a centralized repository of... Read More

PHPKB is a knowledge management software developed by Chadha Software Technologies. The software is offered under two licensing models: Perpetual License: This license grants the user the right to use the software indefinitely. With this license,... Read More

In the present swift online environment, enterprises must deliver prompt help to users. Many companies rely on FAQ (Frequently Asked Questions) pages to address common concerns. but is that enough? While FAQ pages serve a purpose, a knowledge base... Read More

Effective internal documentation is essential for knowledge sharing and training. It ensures employees can swiftly access the information they need to perform their jobs. While traditional methods like PDFs, printed manuals, and in-person training... Read More

This article hits right at the core of a massive trend: companies rushing to implement flashy AI tools without ensuring they have the structured, clean data needed to feed them. Before the AI Boom, Fix Your Knowledge Base Artificial Intelligence has... Read More

A knowledge base can significantly reduce support tickets, improve customer satisfaction, and empower users to find answers on their own. However, even the best knowledge base software cannot compensate for poorly written articles. If users struggle... Read More

Table of Contents What is a Knowledge Base? Characteristics of an Ideal Knowledge Base System Responsibilities of a Knowledge Base Offer Self-Service Designing A Knowledge Base Pick A Platform Selection of Topics Knowledge Base Structure ... Read More