User documentation (also called end-user manuals, end-user guides, instruction manuals, etc.) is the content you provide end-users with to help them be more successful with your product or service. An online manual allows the user to familiarize... Read More

What is PHPKB? PHPKB is a knowledge base software that organizations can use to promote knowledge sharing across their organization and provide excellent customer service at the same time. Available Editions & Variants It is available in two... Read More

The purpose of knowledge base documentation is to provide a central location for storing and organizing information that can be easily accessed and searched by customers and employees. It serves as a self-service resource where users can find answers... Read More

In today's globalized world, multilingualism has become a crucial aspect of businesses and their online presence. In this context, a multilingual knowledge base software can play a significant role in enhancing customer experience and improving... Read More

The "Subscribe to Articles" feature in PHPKB Knowledge Base Software is designed to keep users informed about the latest updates and changes to articles within the knowledge base. This feature enhances user engagement, ensures users are always up-to... Read More

We are proud to announce that the latest version of PHPKB (v7.5) is now available. It can be downloaded from the customer area if you have an active support and maintenance subscription available. The new version of the product introduces a number... Read More

Users who have subscribed for various categories are Category Subscribers. Superusers can view and manage these subscribers from admin section. Expand "Categories" section under left navigation bar and click on "Subscribers" link to open... Read More

Users subscribed to knowledge base categories are Category Subscribers. They are notified when an article is added to the subscribed category. Click Subscribe link available on category page as shown in the figure below for subscribing to... Read More

In this section, you can learn how to access and manage language files (self-created/default) available in the multi-language edition of PHPKB Knowledge base software. Superusers can expand Languages section in left navigation bar and click Manage... Read More

Table of Contents What is a Knowledge Base? Characteristics of an Ideal Knowledge Base System Responsibilities of a Knowledge Base Offer Self-Service Designing A Knowledge Base Pick A Platform Selection of Topics Knowledge Base Structure ... Read More