Tools section contains a list of various configuration settings related to your knowledge base. To manage these settings expand "Tools" section of the left navigation bar and click on "Manage Settings" as shown below: Manage Settings  is... Read More

This information is for all PHPKB customers those would like to upgrade from PHPKB 6.0.x to PHPKB 7.0. We are pleased to announce that we have rolled out the PHPKB 7 upgrade in the customer area of our website and you can download it depending upon... Read More

Product updates (which include bug fixes) are generally released every 4-8 weeks. Product upgrades (which include new features) are generally released every 2-6 months. When you purchase our knowledge base software, you are entitled to free product... Read More

We have majorly revamped our knowledge platform, PHPKB. The upcoming release i.e PHPKB 7.0, is the most significant release so far. A summary of all the new features in PHPKB 7.0 is available in the product summary for the release. We hope the new... Read More

Introduction In today's fast-paced business environment, having quick and easy access to information is crucial. A knowledge base is a powerful tool that can help businesses organize and share information effectively. It is a centralized... Read More

Table of Contents What is a Knowledge Base? Characteristics of an Ideal Knowledge Base System Responsibilities of a Knowledge Base Offer Self-Service Designing A Knowledge Base Pick A Platform Selection of Topics Knowledge Base Structure ... Read More

What is Knowledge Base? A knowledge base contains knowledge about your product, service, or company; written in such a way that it can help employees or customers find the information they need quickly and efficiently. It is designed to answer... Read More

Table of Contents Choosing the right knowledge base Flexibility Customizability Shareability Discoverability Ease of Usage Top 7 Knowledge base software for 2022 1. PHPKB Features Key Highlights of PHPKB PHPKB Pricing 2. Zendesk Zendesk... Read More

As the digital age progresses, self-service knowledge bases are growing in popularity as a tool for customer support. With the advent of social media and other online customer service platforms, businesses have had to find new and more efficient ways... Read More

In today's fast-paced business environment, organizations need quick and easy access to information. To meet this need, many organizations turn to knowledge base software. A knowledge base is a collection of articles, documents, and other... Read More