PHPKB Support Knowledge Base

Managing Subscribers

Users who have subscribed for various categories are Category Subscribers. Superusers can view and manage these subscribers from admin section. Expand "Categories" section under left navigation bar and click on "Subscribers" link to open... Read More

Managing Custom Fields

Jul 28, 2016 Manage custom fields, Managing custom fields, Custom field management 0 0 5.39K 4.67/5 (3 Votes)

Superusers can manage custom fields in the admin area. Click the "Custom Fields" link in the Articles section of the left navigation bar to open the "Custom Fields" page. You can create, edit or delete custom fields in this section. This... Read More

Managing User Accounts

Aug 3, 2016 Manage User Account, Managing user account 0 1 6.41K 5/5 (2 Votes)

This section allows you to manage admin and member users of your knowledge base. Click on "Manage" in "Users" section of left navigation bar to manage users you have already added to the knowledge base. By default, Admin Users page is displayed... Read More

Managing User Groups

Aug 4, 2016 Manage User groups, Managing user group 0 0 4.10K 5/5 (1 Vote)

Expand "Manage" link in Groups section of left navigation bar to manage the groups you have created in the knowledge base. This page contains columns displaying details of user groups. These columns are: ID: This column displays the auto generated... Read More

Managing News

Aug 1, 2016 Manage news item, Managing news/ announcement 1 1 3.90K 5/5 (1 Vote)

Superusers and Editors can manage News/ Announcements in the knowledge base. Click " Manage " link in " News " section of left navigation bar to open " Manage News " page. In ML editions, you can manage the news items posted under different... Read More

Managing Article Versions

Sep 1, 2016 Article Revisions, Article Versions, Versions of article 0 1 4.69K 5/5 (2 Votes)

PHPKB Knowledge Base software allows you to automatically save versions of articles while you edit them, only if you have enabled the Enable Version History setting available under Miscellaneous Settings of Manage Settings. Article versions... Read More

Managing Comments

Jul 29, 2016 Manage comments, Comment Settings, Manage comment settings 0 1 5.99K 5/5 (2 Votes)

Article Comments Screen - You can moderate the comments posted by users through the admin panel. Comments are categorized into two types: Pending Comments: These comments need superuser's approval before being listed on the article page. ... Read More

Managing Support Tickets

Sep 8, 2016 View Tickets, Manage Tickets, Viewing KB Tickets, View KB Tickets 0 0 7.12K 5/5 (1 Vote)

Superusers and editors can expand "Tickets" section in the left navigation bar to view and manage tickets in the knowledge base. Admin users can view Open Tickets, Closed Tickets and Unread Replies in this section but by default, open tickets... Read More

Managing Languages

Feb 9, 2017 manage languages 0 1 4.87K 5/5 (2 Votes)

In this section, you can learn how to access and manage language files (self-created/default) available in the multi-language edition of PHPKB Knowledge base software. Superusers can expand Languages section in left navigation bar and click Manage... Read More

Managing Glossary Terms

Jul 30, 2016 Manage glossary terms, Glossary term management 0 1 4.08K 5/5 (2 Votes)

Click "Manage" link in Glossary section of left navigation bar to open "Manage Glossary" page. In ML editions, admin users can view/manage glossary of a particular language by changing the language from language drop-down (Refer ... Read More