Writing software documentation plays an integral role in the work of a software developer. As they say, if it isn’t documented, then it doesn’t exist, and in most cases, documenting your software in a proper manner is as important as... Read More

Table of Contents What is Customer Feedback? Why Customer Feedback is Required? Products and Services Improvement Measures Customer Satisfaction Builds Customer Loyalty  Customer Retention Improve Support Team Performance Better Business... Read More

Table of Contents What is a Knowledge Base? Characteristics of an Ideal Knowledge Base System Responsibilities of a Knowledge Base Offer Self-Service Designing A Knowledge Base Pick A Platform Selection of Topics Knowledge Base Structure ... Read More

Security Assertion Markup Language (SAML) and OAuth are both widely used authentication protocols, designed to provide secure access to applications and services. While they share some similarities, they differ significantly in terms of their purpose... Read More

Table of Contents Why shouldn’t businesses rely solely on customer support agents, chat help, and emails? Why do all businesses need a Knowledge Base? Features of a Knowledge Base The in-house solution as well as a cloud-hosted solution... Read More

Table of Contents The need for Knowledge Base Knowledge Base Types Internal Knowledge Base External Knowledge Base How to Produce the Best Knowledge Base Content Create a content strategy Customer Support Experiences Recent... Read More

Table of Contents Barriers to Knowledge Sharing and Transfer Cultural Barriers to Knowledge Sharing Awareness Cultural Distance Experience  Knowledge Hoarding Misaligned Measures Relationships Sponsorship Time Trust Organizational Barriers to... Read More

The knowledge employees bring to an organization is your most valuable resource. Human power keeps a business running and the innovative spark that propels a business ahead of its competitors. The expertise, innovation, and fresh ideas... Read More

Table of Contents Negative Feedback In Organisation Why a negative feedback is important for organisation? Negative Feedback As a Guide Trust Building Deepen Relationship With Customer How to respond to a negative customer experience? ... Read More

Retailing is the combination of activities involved in selling or renting consumer goods and services directly to ultimate consumers for their personal or household use. In addition to selling, retailing includes diverse activities such as... Read More