Expand "Category" in Statistics section of left navigation bar to view reports related to the knowledge base categories. By default, the Summary screen will be displayed which contains statistics related to various aspects of categories in... Read More

The report displays a list of popular categories arranged in descending order according to the count of the total views of articles posted under these categories. Expand "Statistics" section in left navigation bar and click on "Categories" link.... Read More

Table of Contents 1. Knowledge Base API 2. New Design Interface Modern Layout Design Classic Layout Redesigned 3. Files & Downloads Area 4. Article Approval Improvements 5. Review Date for Articles 6. Clone Articles 7. New Design... Read More

Expand "Statistics" section of the left navigation bar and click on "Users" link to view report related to users in the knowledge base. By default, the Summary screen is displayed which contains statistics related to the different levels of... Read More

  Companies go through a complex process of training their new employees. However, the expenses in resources and time are very high. On average, companies spend $1,308 training an individual employee every year. Therefore, it is significant to... Read More

Table of Contents What is Customer Feedback? Why Customer Feedback is Required? Products and Services Improvement Measures Customer Satisfaction Builds Customer Loyalty  Customer Retention Improve Support Team Performance Better Business... Read More

Table of Contents Choosing the right knowledge base Flexibility Customizability Shareability Discoverability Ease of Usage Top 7 Knowledge base software for 2022 1. PHPKB Features Key Highlights of PHPKB PHPKB Pricing 2. Zendesk Zendesk... Read More

The report displays a list of popular authors arranged in descending order according to the number of views of their articles. Expand "Statistics" section in left navigation bar and click on "Users" link. Users statistics page will display; click on ... Read More

Essential Features and Advantages of a knowledge base software: A Guide  Table of Contents Essential Features and Advantages of a knowledge base software: A Guide  Introduction What is a Knowledge Base? Types of Knowledge Base Software ... Read More

Introduction For years, organizations assumed that when users face a problem, they will naturally open the user manual to find the solution. Manuals are detailed, carefully written, and packed with instructions. But in today’s digital world,... Read More