Table of Contents What is knowledge management software? Need of Knowledge Management Software Responsibilities of knowledge management software Benefits of knowledge management software Features of knowledge management software Cost of knowledge... Read More

Table of Contents Need for Technology in Knowledge Sharing Knowledge Sharing Platform Features Accessibility Interactivity Fully Responsive File Indexing Dynamic Search Options Reusable Templates Role-Based Access Statistical Reports Integration... Read More

Table of Contents Free Open Source Knowledge Base Enterprise Knowledge Base Owned Enterprise Knowledge Base SaaS Knowledge Base Comparison: Free & Open Source vs Enterprise Knowledge Base Free Knowledge Base Benefits Free... Read More

User documentation (also called end-user manuals, end-user guides, instruction manuals, etc.) is the content you provide end-users with to help them be more successful with your product or service. An online manual allows the user to familiarize... Read More

To add a new user in the knowledge base, expand "Users" section in left navigation bar and click on "Add New" link to open Add User page. On the add user page, fill the user details as shown in the screenshot below. Enter the full name of the user... Read More

This section allows you to manage admin and member users of your knowledge base. Click on "Manage" in "Users" section of left navigation bar to manage users you have already added to the knowledge base. By default, Admin Users page is displayed... Read More

PHPKB knowledge base software provides very interactive and user-friendly interface for KB users to view articles, news/announcements on the home page. The PHPKB knowledge base software has been designed and organized in such a manner to... Read More

PHPKB has a feature to filter knowledge base users by specifying parameters in the search form. Expand "Users" section in left navigation bar and click on "Search" link to open Search Users page as shown in the screenshot below: Specify one or... Read More

The report shows the details of the recently active users in the knowledge base. Expand "Statistics" section in left navigation bar and click on "Users" link. User statistics page will display; click on "Active Users" tab to view the recently... Read More

When you first start your customer support knowledge base, how do you build traction and get users involved? If you have an existing knowledge base, how do you increase and maintain user involvement? Best Practices to Increase User Involvement in... Read More